Cancellations & Refund Policy

Cancellations are accepted within 5 days of placing the order.

You can easily cancel an order placed on the website by sending us an email requesting cancellation with the order no., your name , billing address and contact number at

contact@vintageloom.com or whatsapp same details at +918860036136

For Prepaid orders, Refund will processed in 4-5 working days via the same method as the mode of payment.

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

To request a return/Exchange, please Email us at conatct@vintageloom.com or Whatsapp at : +918860036136

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days deducting the shipping charges both ways as per actual. Please note we provide free shipping pan India, but in case of a return the shipping charges borne by us will be deducted from the refund amount, both delivery and return courier charges.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@vintageloom.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged or a size exchange is possible.  If you need to exchange it for the same item, send us an email at contact@vintageloom.com and send your item to: Vintage Loom, 3/35, Punjabi Bagh West , New Delhi 110026

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, raise a return pickup request at contact@vintageloom.com

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.