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We endeavor to ensure that every transaction at our website is seamless. At Vintage Loom, we take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see the options for returning or exchanging any of the items.
Is my order eligible for exchange, and how do I exchange my order?
Order number, Contact Name, Mobile number, specify the reason for return and in case of a defective or incorrect product, please send us an image of the product.
You may contact us via email at firstname.lastname@example.org or whatsapp message at +91-8860036136 from Monday to Saturday, between 10.30 am to 5.30 pm (IST). We will look into the issue and respond to you within 48 working hours.
Once confirmed, we will generate a return pickup for your Order.
Upon receiving the return package, our team will do a quality check to make sure the products are unused. After this, we will contact you with the possible option of exchange, store credit or refund depending upon the situation.
Please note that international orders are not eligible for returns.
What if I need a different size in the same clothing style I have purchased?
Please refer to the size chart before you make a purchase, and in case you are confused about your size, do write to us at email@example.com or WhatsApp us at +91-8860036136.
If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps:
Can I exchange the product if I don’t like it?
You can still exchange the product, but make sure you follow the details below:
If I have purchased a product from Sale/discounted items, can I still exchange the size or complete product?
Please note that size exchanges or product exchanges will not be possible if the product is purchased from discounted/sale items.
Can I exchange or return the used piece?
Clothes that show signs of wear and/or being worn before will not be eligible for returns or exchanges.
When will I receive the exchanged item?
Once the item dispatched from your end reaches our warehouse, we will inspect the condition of the product. If the product is found unused, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 7-14 business days for domestic shipments.
Can I exchange the exchanged product I received?
If a piece is exchanged once, it cannot be exchanged the second time.
When will I receive my credit note?
How can I use my credit note? and what are the terms and conditions for the credit note?
Can I exchange home, accessories or gifting products?
No, we are unable to entertain returns or replacements for these.
Is my international order eligible for exchanges or returns?
You have no items in wishlist.