At Vintage Loom, we take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, we accept returns/exchange requests within 7 days of receiving the product no questions asked. We offer full refund via bank transfer/UPI id or back to source.

Please see the options for returning or exchanging any of your purchases

How do I exchange my order? 

You may contact us via email at vintageloom.vl@gmail.com or whatsapp message at +91-8860036136 from Monday to Saturday, between 10.30 am to 5.30 pm (IST). We will look into the request and respond to you within 48 working hours.

Once confirmed, we will generate a return pickup for your Order.

Upon receiving the return package, our team will do a quality check to make sure the products are unused. After this, we will need your bank details/ UPI to process refund for COD orders . For prepaid orders the refund will be reversed to the source of payment.

Please note that international orders are not eligible for returns. 

What if I need a different size in the same clothing style I have purchased?

Drop us an email or a whatsapp stating your order number and the new size requirement.

Can I exchange the product if I don’t like it?

Yes. The exchange product should be unused.

If I have purchased a product from Sale/discounted items, can I still exchange the size or complete product?

Yes.

Can I exchange or return the used piece?

Clothes that show signs of wear and/or being worn before will not be eligible for returns or exchanges. 

When will I receive the exchanged item?

Once the item dispatched from your end reaches our warehouse, we will inspect the condition of the product. If the product is found unused, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 4-5 business days for domestic shipments.

Can I exchange the exchanged product I received?

Yes.

When will I receive my credit note?

Once our team has completed a quality check at our warehouse, we will offer you a credit note.

How can I use my credit note? and what are the terms and conditions for the credit note?

• The credit note will be in the form of a coupon code which will enable you to get a discount of your credit amount. So you can simply visit our e-store www.vintageloom.com ,  add a product you like to the cart and apply the coupon code given to you. For eg. If your credit amount was INR 4000 we will issue a coupon code which will enable you to get a discount of INR 4000.
• Full credit note amount will be adjusted against one single new order and balance left cannot be carried forward to a new credit note. You will not be able to split the credit note amount for two new orders. 
• If the price for the new item selected is more than the credit note amount, you can pay the balance by credit/debit card, netbanking or PayPal.
• Please email us at vintageloom.vl@gmail.com for any further assisstance.

 

Is my international order eligible for exchanges or returns?

• International orders are not eligible for exchanges or returns. 
• Please email us at vintageloom.vl@gmail.com to understand more about this.

I placed an urgent/priority order, is it acceptable for return?

  Urgent/ priority orders cannot be returned for a refund. However, you can exchange in case there is a size issue or get a store credit to purchase something else valid for 6 months.